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ASG provides diverse, knowledge-driven, standards-based management products for automating and maintaining your technology infrastructure, business operations, applications, hardware, and assets. ASG offers full-spectrum solutions for small, medium, and large enterprises

ASG Infrastructure Management is a solution set of ASG products that provide an essential focal point for managing your technology assets and mission-critical business components. Infrastructure Management provides a unique integration across the numerous and diverse set of ASG products and solutions, ensuring the correct operation of your business, management of incidents and problems, and rapid correction of point failures - all from your Web browser!

ASG Infrastructure Management monitors key technology systems of your enterprise, including applications, hardware, business processes, security liabilities, and business assets. When problems are detected, key personnel are notified on a 24x7 basis - without 24x7 staffing. Problems are tracked and escalated automatically.

Most importantly, ASG Infrastructure Management is an expert system and artificial intelligence engine with proven results. ASG Infrastructure Management permits problems to be resolved based upon experience and knowledge-driven components, including the ability to automatically resolve problems. ASG Infrastructure Management watches your business technology, records problems and incidents, advises you when problems exist, and offers advice on a corrective solution, including push-button resolution of common problems.

Product Components

ASG Infrastructure Management is a ready-to-run framework consisting of the following tighly coupled core components:

• ASG-BIP^TM (Business Information Portal) The ASG-BIP is a highly customizable, secure, unified Web interface (intranet) designed to work in conjunction with your organization's critical applications and core processes. In addition to providing the launch port the BIP interface can be customized for syndicated content and corporate information distributed to your organization. Combining these applications allows access to a huge reservoir of information.

• ASG-Sentry^TM Network Management Suite ASG-Sentry is a suite of standards-based, Web-based tools strategically engineered to control, monitor, manage, and enhance your network infrastructure. Sentry's tools provide you with full visibility to your network from any Web browser. ASG-Sentry also allows you to fully instrument your company's applications, CPUs, disk space, memory, files, Windows, UNUX and OS/2 platforms, and more. ASG-Sentry is the solution your company needs for standards-based, complete and effective control over your network.

• ASG-IMPACT^R Incident Reporting and Resolution ASG-IMPACT Web extends ASG's advanced IT Service Management capabilities to the Internet. ASG-IMPACT Web allows you to manage service desk challenges, problems, modifications, and assets anywhere at any time via a Web browser. Help desk analysts, departmental and branch IT coordinators, managers, and end-users can access your company's help desk system without having to license, install, and maintain software on their PC.

• ASG-KnowledgeWave^TM Expert System. ASG-KnowledgeWave is a Web-based expert system and knowledge acquisition tool that consolidates the expert knowledge from your company into a single access point and builds Web applications to provide an around-the-clock Web-service presence. ASG-KnowledgeWave handles customer inquiries, comments, orders, and other information gathering tasks. In addition, it provides a streamlined process for laying out application logic and setting up access to data. As a core component of Infrastructure Management, ASG-KnowledgeWave provides expert recovery for problems, and artificial intelligence to your complex technology management processes.

In addition to the above core components, ASG Infrastructure Management integrates easily to many other ASG products including ASG-NaviPlex, ASG-TMON, ASG-Safari InfoTools, ASG-Report.Web, ASG-Cortex-OMS, ASG-PreAlert, and ASG-SmartQuest.

Finally, because ASG-Sentry is 100% standards-based, you can extend the range of management capability to include any SNMP manageable device or process. You can make any Windows or UNIX process or hardware element a subcomponent of ASG Infrastructure Management, and glue together business processes with open, standards-based SNMP protocols.

How to Acquire ASG Infrastructure Management

ASG licenses individual components, or the full ASG Infrastructure Management suite of integrated products. Run this powerful system across your worldwide enterprise, reduce your costs, reduce your time to respond to problems, and increase your control over your business application, operations, and assets. To receive a quote on this unique and innovative technology, contact us, and tell us about your requirements. We are happy to answer any technical questions you may have.